Returns & Exchanges

Your return label and return form will be generated on the website, where you can print or download them immediately. Please place the return form inside your parcel, then print and attach the return label securely to the outside of the box before dropping it off at your chosen DHL Drop‑Off Point.

We cannot accept responsibility for shipments returned via a shipping partner other than DHL. Please keep your shipping receipt safe.

Please allow us up to 15 business days from the date you send your return to process the exchange or refund. If more than 15 business days have passed and you haven't heard from us, please contact us with a copy of your shipping receipt.

Receiving your refund

Refunds will be processed back to the original payment method only. We aim to refund you within 10 working days of receiving the returned item. We do not currently offer exchanges on Global-e orders. If you wish to exchange an item, please place a new order.

Please allow up to 15 working days from posting your items for the refund or exchange to be processed. If it has been more than 15 days and you have not heard from us, please contact Global-e with your proof of postage so we can investigate.

How can I make a warranty claim?

We offer a two-year limited warranty on all items purchased on hoka.com. If your product develops a manufacturing defect within that two year timeframe, please check our Warranty page for how to initiate a claim and what information you will need to provide.

What happens to returned items?

All returned items are inspected upon arrival at our warehouse. Items that remain in a resellable, unworn condition are put back on sale. Items that have been lightly worn (such as items returned under our 30-Day Guarantee) are donated to our partner Soles4Souls. In 2023 Deckers Global (HOKA's parent company) donated more than 640,000 units to support micro-enterprises and entrepreneurs in developing nations, diverting more than 350,000kg of product away from landfill and creating opportunity.

Items that are in unwearable condition and therefore cannot be donated or resold are recycled through our partner FastFeetGrinded.