Warranty

HOKA^® offers a two-year manufacturer's limited warranty for products purchased from our website. If you would like to make a warranty claim on a purchase made on hoka.com, please contact the Global-e team with details of the purchase and any defects. You will need to provide:

• your order number or proof of purchase
• information and photos showing the inside of the shoes, outsole and relevant issues

You will then be advised further on what constitutes a return under warranty and what will/won't be accepted. Should your return request be approved, you will be referred to our Customer Service team to arrange the return of the item(s) to us. Please return your items in the original HOKA^® packaging if possible; if you no longer have this please ensure the goods are securely packaged to avoid damage during transit.

On receiving your item, we will complete an inspection of the shoe to ensure the damage is as represented. In the case where the warranty claim is approved, a refund will be processed to the original method of payment or we will arrange for an exchange to be sent out to you. Please note it can take up to 7 days for funds to be processed and show in your bank account, depending on your bank or card issuer. In the case where the warranty claim is denied, the item will be returned to you.

Items which are past two years from date of purchase will be evaluated on a case-by-case basis. Please note that we can offer an exchange or credit in the case of warranty claims, but do not perform repairs.